The expected response time will vary depending on the number of customer support tickets submitted at the same time and the type and gravity of the issue submitted. It can take up to 10 days.
What is the expected response time for customer support tickets?
I am a Trademark Holder and would like to register more than 10 marks. Do I have to register those through a Trademark Agent?
Is it possible for me, as a Trademark Agent, to register a single account for multiple Trademark Holders?
API (Automated Interface)
Can we submit documents (e.g. trademark certificate or Proof of Use) via the EPP system or are they running via a separate FTP system or similar?
How many connections are allowed from the whitelisted IP address on the production environment and OT&E?
What do I have to configure in my account in order to get access to the API (PROD and OT&E) environment?
Can I open a Prepaid Account even if I am not ready to provide the details of the trademarks I want to submit to the Clearinghouse?
Can you clarify whether the limit of ten trademark record registrations for payment by credit card is based on the number of transactions or the number of credit cards used?
Does a trademark record registration fee in the Clearinghouse include the domain name registration fee in a Sunrise period?
Is there an additional fee if I submit the Proof of Use documentation of a trademark at a later stage?
Can I submit information about trademarks with the same name, but registered in different countries, under the same trademark record?
Can trademarks subjected to cancellation or invalidation procedures be accepted in the Clearinghouse?
Does the label rule only apply to typos, misspellings, or does it also apply to UDRP and courts cases where the trademark is simply included, ex. BrandSucks.com?
How should I proceed if the court case or UDRP case does not contain all the requested information (for instance the registration number of the trademark)?
In the Clearinghouse Guidelines, what is the intended meaning of the statement "other types of marks may be accepted"?
My trademark has been marked as invalid as it contains a dot. Now that the dot rule has changed, what can I do?
Should the UDRP case be rendered by a specific provider in order to be accepted by the Clearinghouse?
What options will a trademark owner have to challenge a website registration if someone tries to register a website using their trademark?
Will Trademark Agents, Trademark Holders and the public have the ability to search the TMCH database to see all trademark registrations that have been registered in the Clearinghouse?
proof of use
Concerning the Proof of Use for an international trademark, does a Proof of use in one country will be sufficient or will we have to send proof for all covered countries?
If I submit multiple trademarks records for the same trademark, do I need to submit multiple Proof of Use documentation?
Should only one sample of Proof of Use be provided if there are multiple goods and services registered in my trademark?
The name of my trademark contains an accent. Does this accent need to be present in the name of the mark in the sample of proof of use?
To benefit from the Sunrise service, do I need to submit a sample of Proof of Use even if my trademark registration is based on proven usage?
In which language does the Trademark Claims Notice to potential domain name registrants needs to be?
Can a Registry Operator impose trademark related registration requirements during the Sunrise Period and curtail or eliminate these requirements in subsequent registration periods?
Can a Registry Operator register or allocate domain names to non-Sunrise Eligible Holders prior to completion of the Sunrise Period?
Can a Registry Operator release a domain name that it had reserved in accordance with the Registry Agreement for allocation or registration purposes at a later stage?
Do Registry Operators have to offer dispute resolution policies for registrations during their Sunrise Periods?
How does the 120 day no-activation period under the New gTLD Collision Occurrence Management Plan factor into the Sunrise Period?
How should I proceed if I am a Registry and would like to post information in relation to my Sunrise period on the Trademark Clearinghouse website or social media channels?
I am a Registry Operator who described a launch plan in my application for my TLD. How does that affect me if I apply for an Approved Launch Program?
I am a Registry Operator who indicated in my application that my TLD would be a geographic TLD. What are my options with respect to Approved Launch Programs?
If a Registry Operator plans to hold auctions at the end of its Sunrise Period, how does that comply with Section 3.2.4 of the TMCH Requirements?
If ICANN has already approved an Approved Launch Program similar to the registration program that a Registry Operator applies for, does that mean the application will automatically be approved?
Is there any way for a Registry Operator to allocate or register domain names prior to the Sunrise Period?
What is the difference with respect to the allocation or registration of domain names between a Start-Date Sunrise and an End-Date Sunrise?
A number of Top Level Domains are available for TREx protection. Can I select the TLDs for which I want TREx protection?
Can a Trademark Agent use several email addresses in order to receive the notifications from the Clearinghouse?
Can I benefit from the priority registration during a sunrise period offered by a new gTLD for a trademark which is not registered within the Clearinghouse?
Can two or more identical trademarks be registered in the Clearinghouse? Who will be able to register the corresponding domain name during a Sunrise period?
If a parent company registers trademarks in TMCH under a subsidiary, will the parent company be authorized to use the SMD file to register domain names? Or does the submitting party (either the agent or subsidiary) have to register the domain names?
If different Trademark Holders or Trademark Agents have two identical trademarks registered in the Clearinghouse, when will they be informed?
If I decide to register my record for three (3) or five (5) years, will I receive notifications concerning the annual reverification of my trademark record?
If I opt in for the Trademark Claims service, will I be notified if a domain name applicant requests a domain name for my trademark registered with the Clearinghouse? Or will I only be notified when this domain name has registered my trademark?
My SMD file is not available for download even though my record status is VERIFIED and POU status VALID, what should I do?
What information is included in the notifications sent out to Trademark Agents during the Sunrise, Claims or Ongoing notifications period
What information is included in the notifications sent to trademark holders represented by Trademark Agents during the Sunrise, Claims, or Ongoing Notifications period?
What is the deadline for registering my trademark record in the Clearinghouse in order for me to benefit from registering in a Sunrise period?
When opting into the TREx Services, can I activate the TREx service on variations related to my trademark?
Will potential domain name registrants receive a claims notice when attempting to register a domain name that matches the name of a trademark recorded in the Clearinghouse during the Ongoing Notifications period?
How will the verification process work? Will it involve a check against online databases or a more in-depth analysis?
Is it correct that a change of trademark ownership should only be recorded after the relevant trademark office has updated its records to reflect this change?
My trademark contains a character with an accent. When generating the labels, will this character be replaced with the corresponding character without an accent?
Some goods and services for which my trademark was registered have been cancelled. Should I indicate those in the field “DETAILED DESCRIPTION OF GOODS AND SERVICES”?
The address of the trademark holder available in the trademark certificate no longer corresponds to the current address of the trademark holder, how should I proceed?
The address of the trademark holder is incomplete on the trademark certificate, what should I enter in the address fields?
The jurisdiction in which my trademark is registered does not apply Nice classification, what should I do?
The jurisdiction in which my trademark is registered is not listed as a jurisdiction in which an online database for registered trademarks is available. Can I still submit my trademark?
The name of my company has changed but the trademark certificate has not yet been updated accordingly, what should I submit?
As a Trademark Agent, do I need to obtain the written authorization of the Trademark Holder(s) on behalf of whom I am acting per Trademark Holder or per trademark submitted?
As a Trademark Agent, will I need to provide any evidence that I am representing a Trademark Holder?